Sony Ericsson Phone Warranty

Just bought a new phone on the same day the problem of quality, originally enough, "chest tightness" consumers Miss Hsu did not foresee was that the bizarre "story" is still to come this maintenance telephone.

Pit stop was so far "One day, a change"

August 15 this year, Miss Hsu in a supermarket in Shanghai home appliance purchased a Sony Ericsson branded mobile phones, may have used a few days, new phone the failure occurred: call or answer the phone, screen phone will be maintained muscle, as the same wave.

On the recommendation of the dealer, August 22, or purchase mobile phones, after the first 7 days, Miss Hsu came to the Sony Ericsson Gongkang deposits of road maintenance, product repair. However when the staff of the repair station had told him, no problem may be due to software problems resulted in the normal use of mobile itself has no quality problems, there is no need to test phones.

After listening to the pits to say, Miss Hsu can only get back phones. However, the fault is not resolved, re-use, the phone screen, or occur from time to time to beat. As a result, August 23, his second visit to the pits. But this bizarre is that, just a day apart, repair stations have changed to an argument is not a cell phone is no longer insisted to quality problems, but require consumers to "get testing machine."

A few days later, Miss Hsu received a repair results test station – "Mobile performance problems of the apparatus appear." But when she asked back for this machine, repair stations indicated August 23 after the purchase of mobile phones in 8 days, more than the Vendor qualification period of 7 days and can not back machine, the replacement only. "Obviously is a time delay pit stop to repair itself, as you can not leave behind the machine? This is obviously not fair, "Complaints consumers went immediately to the Center of 12,365.

Three packages of 7 days should be counted as

12,365 employees in contact with this person in charge Station maintenance, responsible, while acknowledging that consumers have come on 22 August warranty, but the maintenance staff not detected your cell phone, not maintenance. Later, he corrected himself and said that consumers of mobile phone, even if revised August 22 Daily News has more than three packets of the first seven days and can not retreat. The person in charge of the two sets of telling if there is any basis?

According to the "Law of Consumer Protection, the twenty-third article, "operators to provide goods or services to consumers in accordance with national regulations or compromise agreement bag repair or replacement, a vendor of warning or other responsibilities, shall be in accordance with national regulations or agreement fulfilled, must deliberately delay or unreasonably refused. "

Experts said, the repair station "does not want to do the test" The behavior of the three blocks in clear violation of the provisions of mobile phones, as a dealer or repair station must watch integrity. Consumer Center the day of testing a mobile phone Naqu, they should be testing for the consumer, without tuitui and delay period of three sets of behavior, so this phone should be considered as August 22 had been reported that repair.

The method of calculating the period of three blocks, repair cell and replacing the rules of liability returned goods "clearly written from the date of sale within 7 days if the product has the performance problems consumers may request the withdrawal of the machine. According to the "Civil Law" Article 154, "China and France during that period, according to the calendar year, month, day, hour by hour. Prescribed by the hourly rate for the period, the provisions counted. Prescribed by day, month, year calculus years to start the day after from the beginning for the next day. "

Thus, in accordance with the "Civil Law" requirement is three blocks of the second day of bills on the first day, which means August 22 in the Miss Hsu purchased by the scope of mobile phone to enjoy the last gathering mechanism day. Given the facts and the law, this well had to repair one issued to consumers and ultimately consumers to point of sale and returned to the phone.

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Article Source: ArticlesBase.com – Frbiz.com reports Shanghai consumer complaints, Sony Ericsson mobile phone repair too much trouble

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